banking procedure and regulation Essay

 BANKING OPERATION AND RULES CASE STUDY/SENARIO On twenty third November 2012 a customer of your bank Grace Eyang, called in to admit her Spouse Mr Daniel Eyang had just recently been admitted towards the mental clinic for treatment. Questions were made which information was confirm to become correct. About that time, the Balance of Grace Eyang account was ¢10000 in credit which of Mr Eyang account was ¢8500. Also Sophistication Eyang and Mr Eyang had a joint account pay in account using a balance of¢25000 in credit. Upon her request, the balance on Mr Eyang current account and the stability in the joint account were transferred to a brand new account in Grace Eyang's name as well as the account was name Nō 2 . She claimed she'd use the accounts to shell out the hospital charges and to negotiate household accounts outstanding. You took over supervision of a lender recently pursuing the previous manager‘s retirement, now Mr Eyang called in and present himself and say that although he have been ill, he is now completely fit again. He as well asked one to supply him with a new cheque book pertaining to his bank account and this individual shocked to find out that his account has become closed. You tell him in the transfer plus the transfer with the joint balance. Mr Eyang react by saying that he intend to see his lawyers who he adds have become handling his divorce. He claimed the bank should not have addressed the balance with the account as he did. REQ:

1) You are required within the bank placement with reference to the actions it took as enough time when Mr Eyang was admitted for the hospital. 2)State how you will deal with the present condition, give reasons for your response



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